Are KOENITZ products microwave and dishwasher safe?
In general all of our products are suitable for household usual dishwashers and microwaves. In the field of custom designs we recommend hand wash if the mug includes real gold or platinum, true colours, glow or thermic effects.
Productions for gastronomy or hotel requirement just with inquiry.
Please don't put mugs with real metallic decoration in the microwave!
Did KOENITZ products have a food suitability?
Our production complies with EU-directives or individual specified. Checks are made regular.
Where do the KOENITZ products come from?
We produce on all of our locations - also Made in Germany. In principle development and the print of the decals takes place in Germany.
Do KOENITZ products have a designation of origin?
Information can be found here under the heading Product safety.
Are Könitz Products safe for food and drink use?
Yes, all products from Könitz follow the E.U guidelines and standards for safety. You can find the relevant documents and certifications on our website under “Responsibility.”
How are the prints and decals made?
With ceramic silk screen prints. The technical realisation is carried out by the professionals at our print factory. First, the design is checked in lithography, adapted to the respective mug shape and separated into up to 30 colours. A printing screen is then prepared for each colour, a light-sensitive layer is applied and the surface to be printed is developed again by means of exposure. On the printing machine, colour is applied to the screen and then squeezed onto the paper through the open areas in the screen using a rubber squeegee. One colour after the other is printed in several passes. Finally, a carrier varnish is applied to the entire printed image. This fixates the colour pigments when the image is removed from the paper and later burns away without leaving any residue, it’s the yellow layer you might see on our decals.
How are Könitz cups decorated?
The print is removed from the paper with water and applied to the mug by hand by trained specialists with great skill. After decorating, the mugs are fired at 900 °C. The yellow carrier varnish disappears and the brilliant colors come out in full splendor.
Where are Könitz mugs made?
Our decals are made in the Wiedemannsche Druckerei in Saalfeld and all our mugs are decorated in Könitz in Thuringia, Germany.
Which are the set-up costs related to my order?
For designs with up to 3 colors, there is a charge of €16 per color for lithography and prepress costs. For designs with 4 or more colors, as well as for photo and halftone images, there is a charge of €48 per color for lithography and prepress costs. Additionally, a charge of €48 per color and design may apply if a sample is requested.
Which files are needed and how should I send them?
To produce your mug, we need the design you’d like printed on it. You can upload a high-resolution image directly in the configurator, or send it to us via email as an image, PDF file, or an editable file in Photoshop, Illustrator, or InDesign. If additional information is required, your account manager will discuss this with you.
Which files are requested for a Digital Print?
The following file requirements apply to data for our digital printing:
- Print area KC2: 230.1 x 93 mm | Print area KC971: 255.4 x 73.7 mm
- Image resolution: min. 300 dpi
- File formats: PSD / AI / InDesign
- Vivid red: CMYK 0–100–100–0
- Black (fonts/lines/logos): Create 100% black
- Colors with 10% or more opacity can be reproduced
- Line thickness: min. 0.6 pt
- Fonts: Provide as files or convert to vector graphics
- Font height: min. 8 pt
How is color accuracy ensured in your printing process?
We strive to reproduce all the colors of your design as accurately as possible; however, there are certain limitations when printing on porcelain. To ensure the best possible result, we always recommend having a sample made in advance. If you are not satisfied with the sample, we can incorporate your preferences into the final production run so that your product fully meets your expectations.
Which is the difference in the materials Porcelain, Basic Bone and Fine Bone or China Bone?
The difference between porcelain, basic bone china, and fine bone china is as follows:
Porcelain is a bright white material with a slight blue tint. It is chip-resistant and tasteless, and is the hardest of the three materials due to its dense body. It is also resistant to acids and alkalis.
Fine bone china is more delicate than porcelain and has a slightly cream-colored appearance. Due to its high content of calcium oxide and calcium phosphate, it can be crafted very finely, so that it sometimes appears translucent and the background can shine through. It is particularly lightweight and is very popular for serving tea and for luxury applications.
Basic Bone is a type of porcelain that resembles Fine Bone China in colour and appearance. It is also cream-colored, as well as impact-resistant and flavour-neutral.
What is possible with the custom made mugs for companies and Museums or merchandising?
Almost everything, we can print in almost every area of the mug, logos, for merchandising, illustrations for artists, cool patterns, and special finishes like wood or metal the possibilities are endless. We have many examples here.
How do I set and order or get a quote for Custom Made mugs?
You can easily place an order or request a quote by customizing your mug using our mug configurator and then placing your order with us. You can specify directly in the configurator how many mugs, cups, or plates you’d like. You can also choose your decoration options, including all our finishing techniques such as embossed printing or hand-painted rims. Furthermore, it is possible to specify personalizations such as your own back stamp or sequential numbering. Once you have specified all your preferences for the item and packaging and uploaded your logo or design, you can either request a non-binding quote or place an order directly.
However, if you prefer personal contact, we are of course also available by phone and email:
Phone: +49/36732/344-0
Email: info@koenitz-group.com
What are the delivery times for my printed mug?
Once the design has been approved, the order has a delivery time of 15 business days. If you need your product sooner, we can arrange expedited productional shipping for an additional €0.60 per item. Delivery times depend on the design and finish. Your account manager will provide you with detailed delivery times.
Where do you get the ideas for the designs of the Könitz assortment?
Every development story starts with an idea. Our ideas are generated by observing trends, intensive dialogue with each other or feedback from our customers. The development is carried out by a permanent team of designers or one of our freelance artists.
Can I buy mugs from Könitz as a retailer?
Yes you can buy from our standard assortment mugs and cups at special prices. Get in touch with us at info@konitz.com and we will send you login details for our B2B online shop.
Why are mugs such great products as a gift, as a merchandise product or for advertising?
Mugs are a particularly popular promotional item and a versatile gift, as they combine functionality, visibility, and emotional appeal. Because they are used every day, brands remain in users’ view for the long term.
The key reasons at a glance:
- High everyday utility
Mugs are used daily, ensuring continuous brand visibility.
- Large advertising space:
Logos, designs, or messages can be placed in a highly visible location
- Durability:
Porcelain mugs, in particular, are sturdy and accompany users for many years.
- Emotional connection:
Coffee and tea breaks have positive connotations and transfer this feeling to the brand.
- Customizable design:
Mugs can be tailored to target audiences, occasions, and brand identities.
- Versatile use:
Whether as a giveaway, customer gift, or merchandise—mugs are universally applicable.
Thanks to their combination of utility, promotional impact, and emotional appeal, mugs are among the most effective and sustainable promotional items.
What special surfaces can Könitz apply to a mug?
We offer a wide range of exceptional surface finishes that make our cups unique not only visually but also to the touch. These options can be divided into two categories: classic finishing effects and innovative “surfaces” with special textures.
Finishing (Special Effects & Surface Effects):
In the finishing category, various effects are available that specifically create visual or functional highlights:
- Scratch-off surfaces (interactive coatings to scratch off)
- Glow effects (afterglow surfaces)
- Thermic effects (color change due to heat)
- Metallic finishes such as gold or platinum elements
- Writable surfaces (e.g., for personalized messages)
- Hand-painted rims or color-sprayed surfaces as well as photorealistic prints
These finishes create special visual effects and enhance interaction with the product.
Surfaces (textured and tactile surfaces):
In addition, Könitz offers innovative “Surfaces” that mimic real materials and textures or create entirely new tactile sensations:
- Embossed printing and high-tech textures
- Concrete, steel, or carbon looks (technical/material-like finishes)
- Fashionista (leather-like feel) and luxury surfaces
- Aqua Fun (liquid-like effects)
- Long Last Silk (silky, matte surface)
- Oilpainting (texture of an oil painting)
- Wood look with a noticeable grain, a mug that looks as made of wood
- Natural Texture (natural, organic surface textures)
These surfaces make it possible to make mugs “appear to be materials they are not”—such as wood, metal, or fabric—thereby creating a particularly high-quality and surprising product experience.
We combine classic finishing effects with innovative, tactile surface textures. The result is mugs that not only serve as advertising mediums but also leave a lasting impression thanks to their unique feel and appearance.
All surfaces are scratchproof, dishwasher safe and suitable for microwave use.
